Privacy Policy | On Location Cleaners

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At On Location Cleaners, LLC ("we," "our," or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.onlocationcleaners.com (the "Site"), and use the services we offer. This Privacy Policy is designed to comply with the privacy laws and regulations in the State of Connecticut, including the Connecticut Data Privacy Act (CTDPA) and relevant guidelines issued by the Governor and the Attorney General of Connecticut.

By using our Site, you agree to the practices outlined in this Privacy Policy. Please read it carefully to understand how we handle your information.

1. Information We Collect

We collect various types of information to provide and improve our services to you. The types of personal information we collect include:

A. Personal Identification Information:

Name
Email address
Phone number
Service address

B. Usage Information:

IP address
Browser type and version
Device information (e.g., mobile device, tablet, computer)
Pages visited on our website
Time spent on the Site
Referral source (how you came to our website)

C. Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our website. Cookies help us provide a better experience by recognizing you when you return and analyzing website usage trends. You can control cookies through your browser settings; however, disabling cookies may affect your ability to use certain features of our Site.

D. Information You Provide Directly:

When you request a quote or schedule a cleaning, you may provide information related to the service you require, such as address, type of cleaning, preferences, and any other details necessary for us to provide our services.
Any additional information you voluntarily provide via forms, emails, or messages on the Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve services: To fulfill your service requests, provide customer support, process payments, and enhance the user experience.
To communicate with you: To send you information about your services, order status, promotional offers, or updates related to your account.
To analyze usage and trends: To monitor the effectiveness of our Site, improve functionality, and better understand how users interact with our website.
To comply with legal obligations: To comply with applicable laws and regulations, resolve disputes, and enforce our agreements.
To protect our rights: To prevent fraud, abuse, and other unlawful activities.

3. Disclosure of Your Information

We may share your personal information with third parties under the following circumstances:

A. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These service providers are only permitted to use your personal information to perform their specific services for us and are required to maintain confidentiality.

B. Legal Compliance: We may disclose your personal information if required by law or in response to legal requests, such as court orders or subpoenas, or to comply with applicable laws in the State of Connecticut.

C. Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if a change in ownership or use of your personal information occurs.

D. Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, as well as that of our customers and employees.

4. Your Privacy Rights

As a resident of Connecticut, you have certain rights regarding your personal information under the Connecticut Data Privacy Act (CTDPA). These rights include:

Right to Access: You may request access to the personal information we have collected about you.
Right to Correct: You may request that we correct any inaccurate or incomplete personal information.
Right to Delete: You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain the information for legal or business purposes).
Right to Data Portability: You may request a copy of your personal information in a format that allows you to transfer it to another service provider.
Right to Opt-Out of Sale or Sharing: You may request that we do not sell or share your personal information with third parties for marketing purposes.
Right to Withdraw Consent: If we rely on your consent to process your personal data, you may withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within the timeframes required by law.

5. Security of Your Information

We use reasonable technical, administrative, and physical safeguards to protect the personal information we collect from unauthorized access, use, or disclosure. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party websites, and we are not responsible for the content, privacy practices, or policies of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make changes to this Privacy Policy, we will post the revised version on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

On Location Cleaners, LLC
Email: contact@onlocationcleaners.com
Phone: 860-888-9824
Website: www.onlocationcleaners.com

This Privacy Policy is intended to comply with all applicable laws, including the Connecticut Data Privacy Act (CTDPA), and reflects our commitment to protecting your privacy and ensuring transparency in how we manage your personal information.

In addition to this Privacy policy, within the state of Connecticut Law, On Location Cleaners highly values the privacy of our clients, their homes and their personal information to the extent that we will never divulge who we clean for to anyone with out your express consent. This includes referrals for business. This privacy also applies to cleaning agreements that have ceased. Clients may of course share our information with others should they know of someone in need of a reliable and competent housecleaner.